The Golden Gate Bridge, Highway and Transportation District is offering refunds to tens of thousands of people who overcharged on the bridge in the past few months, a district spokesman said.
It was about the fact that people in two-axle vehicles such as a standard vehicle or a pickup have inflated the toll rate for multi-axle vehicles such as a car with a trailer. The district has identified around 32,000 such transactions since the beginning of April, which, according to spokesman Paolo Cosulich-Schwartz, corresponds to less than 1% of all transactions during this period.
The bridge district said people charged the wrong toll should expect a refund within four to six weeks. FasTrak customers will receive a refund credit to their account, while customers who have already paid the excessive toll by invoice will receive a refund in their original form of payment.
The district recommends that people contact FasTrak only if their refund is not received within four to six weeks because of the above-average call volume to customer service.
