Getting the Most Out of Handyman Providers in Services Administration

There’s a lot to be said for specialized vendors who can get your most specialized niche devices up and running in no time – but there are also repair and maintenance challenges facility managers face that are much simpler.

These tasks can be worth finding a valuable, professional, and skilled craftsman. They can solve simple challenges and are likely to save facility managers money. However, this does not mean that there are no best practices for fitting them into a facility management budget and steering this unique “provider” relationship.

For further insight, host Daniel Litwin welcomed Ryan Reese, Director of Operations at Vixxo, to Get Your Fix.

The duo explored the fit of home improvement services into the broader facility management ecosystem, the understanding of the definition of home improvement in today’s landscape, the need for clearly defined expectations in an area that may not be standardized, and the measurement of success in those relationships.

“Craftsman is one of those terms that are very general. It’s more like a guy with a hammer who is wandering around doing very general things, ”Reese said. “The truth is that ‘artisan’ can encompass a variety of fixes in retail, grocery, and convenience environments.”

There are also some key questions the facility managers can ask about a potential supplier relationship, including with a handyman. They include:

  • “What business-critical repairs need to be made to continue business?”
  • “Do we have an existing program?”
  • “How big is our budget? Where are we currently spending too much? “
  • “What can we do internally?”
  • “Which points can we work on over time or bundle with others in order to reduce costs?
  • “What items can we plan in advance?”

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