SAN FRANCISCO, May 18, 2021 / PRNewswire / – The San Francisco Health Network posted a comment on the NEJM CATALYST April 6, 2021 entitled “Concentration of Vaccines in Neighborhoods with High Levels of Covid-19.” SFHP has teamed up with the SFHN network by providing a multilingual call center to help the community navigate the web-based planning systems and launching successful interventions to reach different communities via social media, text messaging, robo-calling Vaccination calls, letters and direct vendors to ensure that all members of our community have free and fair access to the COVID-19 vaccinations in San Francisco County.
“Public health systems have played an important role in the vaccine response for low-income, diverse communities. The state of CA has relied on high-tech methods to attract the public to vaccination, which may be a barrier to access to care for low-income communities.” said Fiona Donald, MD, chief medical officer of the San Francisco Health Plan. “We believe that SFHP can help remove these barriers and provide alternative ways of accessing vaccines through our multilingual call center and direct contact with low-income, diverse communities in the UK San Francisco. “
The mission of the San Francisco Health Plan (SFHP) is to improve the health outcomes of different people San Francisco Communities through successful partnerships. Supporting the needs of our supplier network is central to our mission. SFHP has partnered with a Bay Area provider, Tactical Telesolutions, Inc. (TTS) to provide a multilingual call center. SFHP and TTS were able to hire and train the call center staff in less than three weeks to provide urgent support to the SFHN network for COVID-19 vaccinations.
“We were excited to do our part to support the dedicated staff at the city’s vaccination centers and clinics with their vaccination efforts. Our focus was on helping the key In-Home Support Service staff and vulnerable populations who do may not do anything to help with scheduling. ” Our staff and the call center have heard from our SFHP members and IHSS staff how much they appreciate their help with the vaccination. Our partners in town were impressive and we were proud to be part of the effort, “said John F. Grgurina, Jr., CEO of the San Francisco Health Plan.
Via San Francisco Health Plan
The San Francisco Health Plan is an NCQA accredited, licensed community health plan that provides affordable health coverage to more than 157,000 low and middle income families San Francisco. SFHP is designed for and by the residents it serves – many of whom otherwise could not receive health care for themselves or their families. Through SFHP, members have access to a full range of medical services, including screening, hospitalization, prescription drugs, family planning, and substance abuse programs. SFHP’s mission is to improve the health outcomes of the various San Francisco Communities through successful partnerships. The San Francisco Health Plan is also the third party administrator for the nationally recognized Healthy San Francisco program. More information about SFHP can be found at www.sfhp.org,
About NCQA
NCQA is a private, not-for-profit organization dedicated to improving the quality of health care. NCQA accredits and certifies a wide range of health organizations and recognizes clinicians in key clinical areas. NCQA’s HEDIS® is the most widely used tool for measuring performance in healthcare. The NCQA website (www.ncqa.org) contains information designed to help consumers, employers, and others make informed healthcare decisions.
SOURCE San Francisco Health Plan
